FAQ

Is this real gold?

Yes, we use real 18k gold coated over a proprietary blend of 316L surgical-grade stainless steel.

 

Can I wear it in water?

Yes! Our jewelry is made with durable materials like 18k gold and stainless steel which will not fade or tarnish in water. However, in order to make your shine last the longest, it is important to take proper care of your jewelry, such as wiping it dry, limiting exposure to harsh chemicals and conditions, and cleaning it often.

 

Can I work out with my jewelry?

Yes, our jewelry is designed for athletes of all sorts and is made with durability in mind.

 

How fast will it ship?

We offer free 2-5 day shipping, as well as paid shipping to receive it in 1 business day.

 

Will my neck turn green?

No! This only occurs in jewelry infused with copper. When sweat or other chemicals react with the material, it can oxidize, leaving behind a green tint. At Icy Links, we stay away from copper and use high quality, durable materials like 18k gold and stainless steel. These materials will not cause any discoloration and can be worn in water or while sweating. However, no matter what type of jewelry or material, it is important to take proper care of it by limiting exposure to harsh chemicals and conditions, wiping it dry, and cleaning your jewelry often.

 

What size should I get?

Each product has pictures of each length and width of all chains to give you a good idea of what size to get. If you would like a different size, please read our "Returns & Exchanges" policy under the "Info" tab.

 

Where are you based?

We run our business out of Michigan, USA.

 

What is your return policy?

We offer a full money back guarantee within 30 days of receiving your product, as long as the item is in the same condition. The full details of our return policy can be found under the “info” tab in "Returns and Exchanges."