Returns & Exchanges

At Icy Links, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help. Please follow the instructions below to return or exchange your item.

Return & Exchange Policy

  • You have 30 days from the date you receive your order to request a return or exchange for a full refund.
  • For health and safety reasons, worn earrings are not eligible for return. Please ensure they are unworn before sending them back.
  • Items must be returned in original, unused condition with the packaging intact.
  • After the 30-day window, we cannot accept returns or exchanges.

How to Return Your Item

To return your item, please follow these simple steps:

  1. Package Your Item
    Carefully pack the item(s) you wish to return in the original packaging, ensuring they are unworn and unused.
  2. Include Your Information
    Inside the package, be sure to include on a piece of paper:
    • Your full name
    • Your order number

This information helps us process your return or exchange quickly.

  1. Ship to Us
    Send the package to the following address:

3206 Deer Creek Dr.

Lambertville, MI  48144

United States

Please note, customers are responsible for return shipping costs.

How to Exchange for a Different Size

If you need a different size, please follow the return steps above and include a note inside the package with:

  • Your full name
  • Your order number
  • The new size you would like to exchange for

We’ll process your exchange as soon as we receive the returned item.

Refunds

Once we receive and inspect your returned item, we’ll notify you via email. Approved refunds will be processed within 10 business days, and the funds will be returned to your original payment method.

 

For any questions or concerns, feel free to reach out to us through email at info@icylinks.com. Thank you for shopping with Icy Links!