Warranty

Lifetime Ice Protection

At Icy Links, we stand by the quality and durability of our jewelry, but we understand that life happens. That’s why we’re proud to offer our Lifetime Ice Protection for all items purchased from our store. With this policy, you can enjoy peace of mind knowing your jewelry is protected against life’s unexpected moments.

What Does Lifetime Ice Protection Cover?

Lost Items: If you happen to lose your jewelry, we’ve got you covered! Our warranty allows you to receive a replacement of the same item—completely free of charge. Please note, this warranty can only be used once per item.

Damaged Items: Accidents happen, and if your jewelry becomes damaged, simply return the original item to us, and we’ll send you a brand-new replacement of the same item at no additional cost.

Important Details

This warranty applies exclusively to the same item you originally purchased. It cannot be used to select a different item.

If the exact item is no longer available, we will offer you your choice of a replacement item of equal or lesser value.

For damaged items, the original product must be returned to us before a replacement can be issued.

Although the new item is free, customers will be responsible for return and resend shipping and handling costs.

Our Lifetime Ice Protection ensures that your jewelry remains as fresh and stylish as the day you got it. Wear your ice with confidence, knowing Icy Links has your back for life!

What Do I Do Now?

Please contact info@icylinks.com and tell us exactly what happened, and we will guide you through your next steps!